RETURN POLICY

At Ahsila Fashion, all of our dresses and outfits are made to order. Our products are not ready-to-wear or ready-made items. Each order is prepared specifically after it has been placed.

1. MADE-TO-ORDER ITEMS

All Ahsila Fashion products are made to order. We require up to 30 days to prepare, complete, and deliver your order.

We will make every reasonable effort to complete and deliver your order within this 30-day period. Delivery time may vary depending on the design, amount of handmade work, customization, availability of materials, and shipping circumstances.

Please consider this production time before placing your order.

2. RETURNS

You may request a return within 10 days after your order has been delivered.

Return requests submitted after the 10-day period will not be accepted.

The 10-day return period begins from the date the order is delivered to the customer.

To be eligible for a return:

  • The item must be unused and unworn.
  • The item must be in its original condition.
  • The item must not have been washed, altered, damaged, or modified.
  • The item must be returned with its original packaging and tags, where applicable.
  • The item must not have any stains, makeup, perfume, or other signs of use.

3. CUSTOMIZED & EXTRA WORK

If you request any additional work, customization, embroidery, embellishments, changes, or special detailing beyond the original product design, additional charges will apply.

Extra work starts from Rs. 15,000.

The final additional cost may be higher depending on the type and amount of work requested.

Customized or specially modified items may not be eligible for return if the item has been made specifically according to the customer's requested changes.

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order immediately after receiving it.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 10 days of delivery.

Please provide your order number and clear photographs/videos showing the issue. We will review the matter and, where appropriate, arrange a suitable solution.

5. NON-RETURNABLE ITEMS

Due to the made-to-order nature of our products, the following may not be eligible for return:

  • Items that have been worn or used
  • Items that have been washed or altered
  • Items damaged after delivery due to customer use
  • Customized or specially modified items
  • Items with additional work requested by the customer
  • Items returned after the 10-day return period

6. RETURN SHIPPING

If the return is due to a customer preference or change of mind, the customer may be responsible for the return shipping costs.

If the item was received damaged, defective, or incorrect due to an error on our part, Ahsila Fashion will review the issue and determine the appropriate return or replacement arrangements.

7. REFUNDS

Once we receive the returned item, it will be inspected to confirm that it meets our return conditions.

If the return is approved, the applicable refund will be processed through the original payment method or according to our available refund procedures.

Shipping and delivery charges may be non-refundable unless the return is due to an error, defect, or incorrect item from Ahsila Fashion.

8. ORDER CANCELLATION

Because all products are made to order, production may begin after an order is placed.

If you wish to cancel your order, please contact us as soon as possible. Once production or customized work has started, cancellation may not be possible.

Any cancellation and refund request will be reviewed based on the stage of production at the time the request is received.

9. CONTACT US

For return, refund, or order-related questions, please contact us:

Ahsila Fashion
Email: info@ahsilafashion.com
Phone: +92 335 1229640

IMPORTANT

All Ahsila Fashion products are made to order and may take up to 30 days to prepare and deliver. Returns are accepted only within 10 days after delivery. Return requests made after 10 days will not be accepted.